Do you have a process to manage complaints?

Complaints Handling

stSoftware's complaints management policy is intended to ensure that we handle complaints fairly, efficiently and effectively.

We are committed to seeking and receiving feedback and complaints about our services, systems, practices, procedures, products and complaint handling.

Any concerns raised in feedback or complaints will be dealt with within a reasonable time frame.

People making complaints will be:

  • provided with information about our complaint handling process
  • provided with multiples

Hosting Service Level Agreement (SLA)

Image

Back-ups & Redundancy

All databases are backed up and transferred off site nightly.

As part of the document storage process files have a SHA-1 (Secure Hash Algorithm 1) hash calculated and then the files are compressed and encrypted. The SHA-1 and the encryption keys are stored in the client's database. The compressed encrypted documents are stored on multiple file server nodes in the cluster. Each night the encrypted documents are replicated off site.

What are my IP rights?

Image

Summary

stSoftware's award winning patented multi-layered database structure separates generic and custom client code and data into different database layers. The code and data held in the Client App Layer and the Client Data Layer are the intellectual property (IP) of the client. The code and data held in the st Engine/App Layers are the IP of stSoftware.

The multi-layered database structure provides more than a designation of IP, they are integral to customising a generic solution which is rapid and affordable

stSoftware July 2015 Release Notes

Image

July 2015 - System Enhancements

New Distribution Method to distribute Published Website Articles via email:

Now you can publish an article to your website and easily distribute it via email to a list of Contacts.

The new distribution method uses Email ReST Variables which identifies and automatically adds the email Subject and email Body to be distributed to the Recipients. For example if you have a monthly Newsletter Article which you create this can be Published to your website and now it can also easily be distributed via our ReST service as

How to distribute a published article via email

Image

To distribute a published article via email firstly you have to enable the Distribution module and you'll need to have Admin level access. You can find the Distribution module in Modules tab of Admin/Settings screen:

Modules tab

Go to the main menu and click on Articles/List Articles, find the published article you want to distribute, go to Distribution tab, and check "Enable" checkbox.

Distribution tab

Once Distribution for this article is enabled, you can add Distribution Methods. You don't have to select Email Template or enter

Severe Bash vulnerability affects Unix-based systems including Linux and Mac OSX

On 25.09.2014 a severe internet security alert was issued for many Linux/Mac systems. stSoftware immediately patched all our cloud hosted servers in response to this alert.

We advise individuals or organisations with Unix-based systems they will need to patch all internet facing Linux/Mac servers immediately.

See Severe Bash vulnerability affects Unix-based systems including Linux and Mac OSX for more information on how to manage this internet security issue.

We recommend internet users subscribe

Can the system be customised whether it's hosted as a cloud service or installed on our own server?

Hosted or installed - all stSoftware's web systems can be tailored to suit client's requirements. We offer Continuous Improvement Programs which deliver customisations and updates as a discounted monthly service or Ad-hock services.

All our web systems come with an extensive suite of standard modules, screens and functions which when tailored provide a rapid and affordable custom solution which is robust and mature and provided as a full service commercial software application. Whether you have a hosted (cloud

What's best practice software maintenance for self-hosted systems?

Image

Software Maintenance Program for Self-Hosted Systems

Our Software Maintenance Program for Self-Hosted Systems provides for 1/4ly system updates and professional services at a 40% discount of standard rates for system maintenance and customisation. This program is intended to ensure systems are well maintained, have the latest security updates and see that users benefit from stSoftware's investment in leading-edge web technology; with little disruption and high user acceptance due to the maintenance

JobTrack Version 5 Released

Image

Overview

The new powerful, stylish and responsive Control Panel menus, in the latest version JobTrack (Version 5).

Introduction to JobTrack (Version 5). Responsive and Collapsible Menu Features.

JobTrack’s new responsive menus, provide the ideal vertical and horizontal navigation on both pc and mobile devices. The menus utilise a mix of stylish space saving icons, dropdowns, collapsible and expandable segments. Along with a fluid-like responsive layout, that will re-size and reposition, into the optimal viewing style, according

Important notice about the Heartbleed bug for stSoftware customers

Image

Overview

The Heartbleed Bug is a recently discovered vulnerability in the OpenSSL cryptographic software library used by many of the world’s web servers to secure information using TLS. If the web site is vulnerable then a hacker could expose 64k of the server's memory without any trace in the server's logs. The server's memory exposed could include the server's private encryption key or other information such as usernames and passwords. 

Professional Services Pricing

Image

stSoftware Professional Services and Packs

stSoftware's professional IT and development services are provided by our own web and cloud experts in Australia who are highly trained and experienced. Professional service packages are very popular with our clients as they can utilise the full range of our IT services at discounted rates. Packages include Continuous Improvement Programs (CIP) or Professional Service Packs.

CIPs and Professional Service Packs allow our client's to innovate, disrupt and implement new technology

What is the new Timeline module?

Image

Timeline is more than a graphical representation of your JobTrack data, it is interactive allowing you to link back to the item with a click to see the full details, edit and add details.

Select from the filters to change the date range and items displayed according to type, category and status. Items are tasks, events or sales opportunities which have been entered and scheduled to a day and time. You'll see items in timeline bands with a colour line representing their scheduled time and duration. The items you can view on

Content Management System (CMS)

Image

The stSoftware CMS is a complete online solution with everything you’d expect from an advanced CMS, plus a whole lot more to give you greater control over your website and business data, and unify your communications.

Designed to make it easy to manage the flow of content across multiple websites, our CMS is the ideal solution for group-based organisations such as franchise networks, enterprises and government agencies.

Easily integrated with other web applications through open standards.

Image

Users may access all allowed data via the Web Forms or via Industry standard protocols such as:

  • ReST which returns data in both JSON and XML formats. 
  • SOAP 
  • WebDav
  • ICal 
  • GWT RPC
  • JDBC

All requests for data or modification to data goes via the DAL ( Data Access Layer) no matter which protocol is used. There is NO direct access to the underlying data store. The DAL checks the ACLs ( Access Control Limits ) for each data request and performs all validations on each data modification. When data is modified