What's best practice software maintenance for self-hosted systems?

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Software Maintenance Program for Self-Hosted Systems

Our Software Maintenance Program for Self-Hosted Systems provides for 1/4ly system updates and professional services at a 40% discount of standard rates for system maintenance and customisation. This program is intended to ensure systems are well maintained, have the latest security updates and see that users benefit from stSoftware's investment in leading-edge web technology; with little disruption and high user acceptance due to the maintenance

6 Jun 2014 Tina Odling
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JobTrack Version 5 Released

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Overview

The new powerful, stylish and responsive Control Panel menus, in the latest version JobTrack (Version 5).

Introduction to JobTrack (Version 5). Responsive and Collapsible Menu Features.

JobTrack’s new responsive menus, provide the ideal vertical and horizontal navigation on both pc and mobile devices. The menus utilise a mix of stylish space saving icons, dropdowns, collapsible and expandable segments. Along with a fluid-like responsive layout, that will re-size and reposition, into the optimal viewing style, according

4 May 2014 Tina Odling release-notes
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How to set the store PayPal account?

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Go to Admin/Settings menu, Database tab, you can find the Default Pay Pal Account dropdown and Use Live PayPal Server checkbox in Financials section.

You can select a PayPal account or create a new PayPal account

By checking "Use Live PayPal Server" checkbox, all purchases from the store will be real money transactions, uncheck this checkbox to use PayPal sendbox server (test server), no real money transfered.

 

23 Apr 2014 Lei Gao store
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Image searching feature

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stSoftware uses the Lucene API to provide the document indexing for searching. The functionality of the Lucene core API is extended with the Lucene Image Retrieval (LIRE) API. When an image file is uploaded/changed in the cloud file manager automatic LIRE indexing on the image is performed and stored as a searchable attribute of the image file.

The system allows for searches of images with exact or similar image content based on the LIRE index. All documents (including images) have a SHA1 checksum performed

20 Apr 2014 Nigel Leck
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Important notice about the Heartbleed bug for stSoftware customers

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Overview

The Heartbleed Bug is a recently discovered vulnerability in the OpenSSL cryptographic software library used by many of the world’s web servers to secure information using TLS. If the web site is vulnerable then a hacker could expose 64k of the server's memory without any trace in the server's logs. The server's memory exposed could include the server's private encryption key or other information such as usernames and passwords. 

11 Apr 2014 Tina Odling security SSL
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How to view current active sessions for a user?

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Overview

By clicking on the "Welcome user name" you will be shown your user set up, with the list of current sessions.

If you see an IP address that is unfamiliar to you, we suggest you change your password immediately to secure your account against unauthorized access. Your current IP address is displayed below the table. In most cases, we guess the location by matching your IP address to a broad geographical location. The location and IP mappings might not always be accurate, especially in cases

8 Apr 2014 Nigel Leck sessions security
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Professional Services Pricing

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stSoftware Professional Services and Packs

stSoftware's professional IT and development services are provided by our own web and cloud experts in Australia who are highly trained and experienced. Professional service packages are very popular with our clients as they can utilise the full range of our IT services at discounted rates. Packages include Continuous Improvement Programs (CIP) or Professional Service Packs.

CIPs and Professional Service Packs allow our client's to innovate, disrupt and implement new technology

26 Mar 2014 Tina Odling pricing
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How are server issues (faults etc) monitored?

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We have automated heart beat monitors which checks the health of the servers and a number of background tasks. In addition to checking the list of known tasks database read & write actions are performed and the available disk space is checked. If the heart beat monitor itself takes more than 5 minutes to run an alert is sent. The heart beat monitor runs every 15 minutes.

Heart beat message

The list of tasks that the system will monitor are defined in the class DBTask.

List of tasks

A task is defined by:-

  • code which uniquely identifies this task
19 Mar 2014 Nigel Leck HA
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