stSoftware's Cloud CRM

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Customers today expect personalised and convenient service – such as customer self-service to initiate services and ordering, manage and analyse their accounts and pay bills. First generation customer self-service deployments improved customer service and have also "whetted" customer appetites for better access from multiple channels and devices. This coupled with increased competition, challenges organisations to be increasingly innovative to keep customers happy while keeping costs down.

stSoftware has been providing Cloud CRM (Customer Relationship Management

Release Notes for Job Track - September 2012

Release Overview

Enhancements:

- MYOB Synchronisation is here for Contacts!This is the first of many MYOB V19 integration enhancements which will see manual exports replaced with automated synchronisation.

WebDAV performance has been improved, see how easy it is to transfer files between your local machine and your online database with DRAG & DROP useability!

Bug Fixes:

- Auto Completer field refined specifically for contacts which have titles; Mr, Mrs, Ms, Dr...

 Enhancements

- MYOB Synchronisation for Contacts.  This release specifically for MYOB V19.7. Watch

Our Mission

Our mission is to create inspiring technology that improves the world.

These are big goals but they’re goals we believe are worth striving for.

Each day, we apply passion, strategy and focus in our work and in doing so, we enjoy seeing the huge improvements in ease of functionality and system reliability that our solutions generate for our clients.

We hope to have the opportunity to offer you these same advantages and we would be pleased to discuss your requirements in further detail with you.

Contact

About us

Our people are recognised as truly innovative experts in online applications. Our highly talented and dedicated ICT Teams deliver high value, exceptional performance systems for all businesses, from start-ups to highly complex multi-national systems.

Our focus is to provide clients with flexible end-to-end integrated systems that optimise processes. This will empower your team enabling you to be responsive to changing demands and maximise emerging opportunities.

We are dedicated to our clients and

Our Team

The stSoftware leadership team has high-level technical skills and capability in all aspects of solution design and development, legacy system migration and project management.

We can use our knowledge, our skills and passion to leverage technology to generate significant operational improvements for your organisation.

We’re also very ‘hands-on’ in our approach, and aim to develop a strong collaborative partnership with each of our clients. Our clients comment that we’re responsive to their requirements

Values

The team at stSoftware are driven by a series of values that underpin all we do.

We strive to: We do this by:
  • Be innovative
  • Think about the essence of a problem to guide you to the best outcome
  • Use a simple solution if it works as well as a complex one
  • Invent a solution if one doesn’t exist
  • Good procedures and backups allow you to be more creative
  • You’re smart so show it in your work and try to be inspiring
  •  Build sustainable value
  • Design code with the greatest longevity in mind
  • Write documentation which enlightens and instructs further

History

stSoftware has a long history in cloud and web technology teamed with our experience working with a range of clients from global banking equities to government vendors, franchises, member organisations and SME businesses.

Our clients choose to either install their system or utilise our cloud hosting for delivery as SaaS.

We are constantly innovating and have developed a strong base of online tools and commercial-out-of-the-box products for specific industries which can be tailored for SME's or fully

Advanced text searching on any record or document

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Overview

A class can have many fields included in the key word search from the current record or related records.

Keyword searches give a powerful search facility in a single "Google" style search box. A convenient and simple search box can be used instead of the more advanced search screen in many cases.

The keyword index uses the Soundex algorithm to create the unique set of words, this allows for direct index searches on either the actual words or the words that sound like those entered.

Are there multiple page status' to manage webpage development through to publishing?

The CMS Site builder has multiple page statuses to enable you to control the publishing of webpages while they are being developed or changed.

Page status is easy to use and gives website developers very effective control of the publishing process across the site. You can utilise different page status to manage the publishing of individual pages. For example by setting the status of a page which is under development, to 'Offline', this page will not be published (not visible on your public site) when you

The Developer provides training support for its systems.

stSoftware offers a number of training programs based on our RoBUST model which is a Roles Based User Training method, to achieve higher learning levels of functionality that is highly relevant to individual users and user groups.

It is important to plan user training which is relevant to all users, can be reproduced with new staff and be scalable so it can accommodate organisational change.

User Training Strategy

The training strategy adopted will be influenced by the number of users, the complexity of

Does the system mask sensitive information from log files like credit card numbers

Logs data can be masked based on Java regular expressions. (https://docs.oracle.com/javase/tutorial/essential/regex/index.html)

Example -  mask credit card number from log files or mask only the password from connection URL.

String like: My master card number number "4444333322221111" will be masked to "My master card number number "****************"

String like: "nigel:pass@host.com" will be masked to "nigel:******@host.com"

 

 

 

Does stSoftware offer guaranteed time-frames for new projects, modifications and enhancements?

stSoftware can use the Waterfall project methodology which locks down business requirements and scope at the start of the project and enables set time frames with guarantees. We prefer to use the Agile project methodology as it is increasingly recognised as providing better outcomes with shorter project times and lower costs to client as overheads are reduced.

With Agile projects the client and the vendor teams work closely together on smaller deliverables. This collaborative environment reduces

How do you change the welcome page?

 

  • Click the [CRM] Button in the left navigation menu
  • Click the [Sites] Button in the left navigation menu
  • Click to open the [public] site

 Select public site

  • Click the [Pages] tab
  • Click the[Welcome] page

Select Welcome page 

  • Click the [Script] tab to update the JavaScript if needed
  • Click the [Style] tab to update the style sheet if needed
  • Click the[welcome component] to edit the page

Welcome component 

 

 

  • Design your Welcome page
  • Save your changes 
  • Click the[Publish] button in the site screen

Design the Welcome page