- Our organization has very specific data requirements.
Are you able to accommodate these?stSoftware’s expertise
is in customizing solutions that match our client’s precise data
requirements and work practices. We’ll take the time to fully
understand how your organization works, as well as the features of
your old system that are valued. We can then modify stMembertrack
to align with your requirements.
- Many of our staff have worked with our existing system
for many years and some are resistant to the idea of a system
changeover. Are you able to help resolve this problem?Yes,
we understand that people can feel very comfortable with old
systems, even those systems that are slow and inefficient. That’s
why we review your current system and talk to staff about what
features they like about it. This helps make sure that the
customized solution we develop for you incorporates aspects of the
old system that were valued. Having said that, in our experience,
we can generally introduce a large number of system enhancements
(in consultation with you of course) that will significantly
improve administrative ease and usability.Feedback we’ve received
from users tells us that the stMembertrack interface is highly
intuitive, fast and easy to use. As a result, most users are
enthusiastic once they begin to use it. Training needs are also
minimal.
- Can you provide different levels of access for
different types of users?
Yes. You can assign permission rights for different users and
groups (both internal and external). It is also possible to monitor
log in and page views by different users if required.
- How accessible is the data? Authorised users
can access the system from any internet-enabled device (including
smartphones, laptops and iPads) from anywhere in the world, 24/7.
This means that your organization is ‘open for business’ beyond
business hours, meeting the increasing demands of members and staff
for greater flexibility and responsiveness.
- We have many years of critically important data stored
on our current system. How safe will it be in the
changeover? stSoftware is highly experienced in migrating
data from legacy systems to the stFramework, safely and
securely.
- Our organization is growing significantly. Can the
system you are proposing meet our future needs?The
stFramework and stMembertrack system are fully scalable and will be
able to accommodate your future requirements in terms of
functionality and data storage.
- Can we suggest changes to the system?Yes, we
are usually able to incorporate changes to data in line with your
needs. Because it is an online system, we can provide maintenance
and support remotely, and can often make the changes you’ve asked
for very quickly, often immediately.
- Are there any local installation
requirements?No. The system is located in the cloud and is
accessible via your browser. There are no local installation
requirements.
- What type of ongoing support does stSoftware
offer?A major advantage of the stSoftware system is that
we can your system to the latest version remotely, whilst
preserving your unique customizations.stSoftware actively supports
clients through all phases of the transition – from providing
advice and guidance at the outset, through implementation and
ongoing use. In doing so, we are able to help our clients to
realise the full potential of their web application investment
through our strategic support and maintenance.We offer a range of
Service Level Agreements to suit your business requirements. We
would be pleased to discuss your specific support requirements with
you to help you identify the best package to suit your needs.
- What would you say are the main reasons to changeover
from a legacy system to the stSoftware framework?
- Legacy systems are costly to run, and require considerable IT
resources to maintain.
- Most legacy systems are not sustainable for the future as less
and less support is available to maintain them.
- Legacy systems do not offer online capability and therefore
fail to support today’s more mobile and flexible work
practices.
- Legacy systems built on a local server consume considerable
amounts of energy (even when the system is not being used), making
them costly and discordant with many organization’s environmental
goals.
- The stSoftware framework eliminates the need for clients to
purchase software as the functionality is built in the cloud which
is accessed by users online.
- Unlike legacy systems, the stSoftware framework allows for
scalability in the organization, meaning its capacity for growth is
virtually limitless.
- Data storage capability with the stSoftware framework is much
larger than is available in most local servers, so the cost and
inconvenience of upgrading memory capacity is avoided.
- For organizations with multiple geographical locations,
centralized file sharing is made simpler through cloud
hosting.
- Because there are no local installation requirements, the
potential for incompatibility between an aging legacy system and
newer local computers is overcome.
